Refund policy

Return, Refund & Cancellation Policy

At Zenqul, we value your satisfaction and are committed to ensuring a smooth, transparent experience. If for any reason you are not completely satisfied with your purchase, we’re here to assist you.

Return Policy

Zenqul offers a 30-day return policy. You may initiate a return within 30 days of receiving your order by contacting our customer service team at sales@zenqul.store.

Return Conditions

  • Items must be unused, in their original packaging, and in the same condition in which they were received.

  • All original accessories or inserts must be included.

  • A receipt or proof of purchase is required.

  • Custom products, sale items, and gift cards are non-returnable.

Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your item back.
Important: Items sent back without prior approval will not be accepted.

For any questions related to returns, please contact us at sales@zenqul.store.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong product, contact us immediately at sales@zenqul.store so we can evaluate the issue and provide a resolution.

Exchanges

To exchange an item, return the product first. Once your return is accepted, you may place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, without needing to provide a reason. Items must be in their original condition, unused, in original packaging, and include proof of purchase.

United Kingdom – Consumer Contracts Regulations

UK customers are entitled under the Consumer Contracts Regulations 2013 to cancel their order within 14 days of receiving the goods. Items must be unused, in original condition, and returned with proof of purchase.
To exercise this right, please notify us in writing at sales@zenqul.store.

Australia – Consumer Guarantee (Australian Consumer Law)

Under the Australian Consumer Law, you are entitled to a refund or replacement if the product is faulty, not as described, or unfit for purpose.
Change-of-mind returns are accepted under our standard 30-day return policy, provided the item is unused and in original packaging.
To request a return or make a claim under consumer law, contact sales@zenqul.store.

Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at sales@zenqul.store.

Cancellation Policy

You may cancel your order within 48 hours of purchase without incurring any cancellation fees.

To cancel or modify your order, contact us as soon as possible at sales@zenqul.store. After 48 hours, cancellations will be subject to the status of order processing or fulfillment.